Information updated as of September 1, 2026.
Information on the processing of personal data
This information describes how Smart Padel Srl processes personal data collected through the website www.playpadelstore.com, pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”). Information relating to cookies and similar technologies is available in the Cookie Policy.
1. Data controller
Smart Padel Srl., Via Pietro Cossa 293/3a, 10151 Turin (TO), VAT number 12832370014.
E-mail: info@playpadelstore.com · PEC: smartpadelsrl@pec.it · Telephone: +39 011 2481218.
2. Processed data
Depending on the services used we can handle:
- identification and contact data, such as name, surname, email and telephone number;
- billing and shipping addresses, tax code or VAT number when required;
- data relating to accounts, orders, products purchased, deliveries, returns, refunds, and assistance;
- information required for payment. Full card details are processed directly by payment providers and are not stored by Smart Padel Srl;
- content submitted voluntarily, such as inquiries, reviews, and customer service communications;
- technical data, such as IP address, device identifiers, browser, security logs, and information on website usage;
- newsletter, marketing, and cookie preferences, when expressed.
3. Purposes and legal bases
The data is processed for the following purposes:
- Management of purchases, payments, deliveries, returns, refunds, accounts and assistance: performance of the contract or pre-contractual measures, art. 6, par. 1, letter b) GDPR;
- invoicing, accounting and tax or administrative compliance: fulfillment of legal obligations, art. 6, par. 1, letter c) GDPR;
- site security, fraud and abuse prevention, and protection of rights: legitimate interest of the Data Controller, art. 6, par. 1, letter f) GDPR;
- response to requests for information and assistance: pre-contractual measures or legitimate interest in managing the requests received;
- newsletters and promotional communications: consent, art. 6, par. 1, letter a) GDPR, revocable at any time;
- unfinished cart reminder: exclusively with specific consent, which can be revoked at any time;
- analytics, advertising personalization and other unnecessary technologies: consent collected via the cookie banner, when requested.
Providing the data required for orders, payments, deliveries, and legal obligations is essential to completing your purchase. Providing data for marketing and optional technologies is optional, and refusal to provide it does not prevent you from purchasing.
4. Payment methods
Payments are managed, depending on the method chosen during checkout, via WooPayments (Automattic services and related payment infrastructure), PayPal, Klarna o Satispay; Cash on delivery may also be available. Payment providers may operate as independent data controllers or processors depending on the service offered. Only the data necessary for the transaction is transmitted, such as billing information, amount, and order references. Full card details are not stored by Smart Padel Srl. Before using a specific method, you can consult the relevant provider's privacy policy.
5. Data recipients
The data may be accessed by authorized Smart Padel Srl personnel and disclosed, to the extent necessary, to the hosting provider ServerPlan, WordPress/WooCommerce platform providers and technical support providers, payment services, couriers and logistics operators, administrative and tax consultants, security, email, and cart recovery services, and, only with consent where required, to Google and Meta analytics and advertising services. Suppliers who process data on behalf of the company are appointed as data processors when required by Article 28 of the GDPR.
The data may also be disclosed to public authorities or other entities when required by law or necessary to ascertain, exercise, or defend a right. The data is not sold.
6. Transfers outside the European Economic Area
Some technology providers may process data in countries outside the European Economic Area. In such cases, the transfer is based on an adequacy decision or appropriate safeguards pursuant to Articles 44 et seq. of the GDPR, including, where applicable, the standard contractual clauses approved by the European Commission.
7. Retention periods
- data relating to orders, invoices and accounting obligations: for the period established by applicable legislation, usually 10 years;
- account data: until deletion is requested, without prejudice to legal obligations and data related to purchases;
- Contact and assistance requests: generally no later than 12 months after the request is closed, except for protection purposes;
- data for newsletters and marketing: until consent is revoked and in any case subject to periodic verification, generally within 24 months of the last useful interaction;
- data relating to an incomplete cart and the related reminder: as a rule no later than 30 days after the cart has been recorded, unless consent is revoked early or there is a need for protection;
- technical and security logs: for a time proportionate to security and abuse prevention purposes;
- cookies and similar identifiers: according to the durations indicated in the Cookie Policy.
A longer period may apply when necessary to comply with a legal obligation or to ascertain, exercise or defend a right.
8. Cookies and similar technologies
The site uses technical cookies necessary for operation and, with prior consent where required, technologies for statistics, personalization, and advertising, including those associated with Google Tag Manager, Google Analytics/Ads, and Meta Pixel. These optional technologies must remain inactive until the user chooses otherwise. The categories, providers, durations, and methods for modifying or revoking preferences are described in the Cookie Policy and in the preferences panel.
9. Rights of data subjects
In the cases provided for by the GDPR, you may request access, rectification, erasure, restriction, data portability, and object to processing. When processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of the previous processing.
Requests can be sent to info@playpadelstore.com. To protect your data, reasonable verification of your identity may be required. Requests are handled within the timeframes established by law.
10. Complaint
You can file a complaint with the Guarantor for the protection of personal data, without prejudice to any other remedy provided by law.
11. Security and updates
Smart Padel Srl adopts appropriate technical and organizational measures to limit loss, misuse, and unauthorized access. This policy may be updated to reflect regulatory, organizational, or technological changes; the version date is indicated at the top of the page.