Shipping times and costs
I shipping times (time for handing over the goods to the courier) and delivery (time required to ship the product from our warehouses to its destination), indicated during checkout, are purely indicative and may vary based on product availability, low or high season, holiday periods, and/or delivery area. Any delays after the goods have been handed over to the courier cannot be grounds for complaint by Playpadel Store.
Shipping costs vary based on the amount spent, the type of product purchased, and the delivery area.
Free shipping is available in Italy for purchases of €99.00 or more. For orders under €99.00, standard shipping is €9.90 (VAT included).
For any further information, write to info@playpadelstore.com
Deliveries, reserves and custody
Shipments are usually delivered within 2-3 working days (Saturday and Sunday are not considered working days), approximately between 8:30 am and 6:30 pm.
Orders placed before 10:00 am are processed the same day. Orders placed after 10:00 am are shipped the following day.
Shipping does not include delivery to the floor, but only the sidewalk discharge. The customer will not have to pay any additional sum to the courier for unloading, in addition to the shipping fee already paid at the time of ordering. The customer must contact us immediately if the courier wishes to charge additional fees for additional services.
It is the carrier's responsibility to transport the goods with care and deliver an undamaged package.
With the transport contract the carrier undertakes, in exchange for payment, to transfer things from one place to another (article 1678 of the civil code).
The transport contract is a so-called work contract, in which the person carrying out the transport receives the goods into custody and is legally responsible for them. “the carrier is responsible for the loss and damage of the goods delivered to him for transport, from the moment he receives them to the moment he delivers them to the recipient, unless he proves that the loss or damage is due to fortuitous event, to the nature or defects of the goods themselves or to their packaging, or to the actions of the sender or the recipient”.
During all this time the carrier has the custody of the goods received and there are few eventualities that indemnify him from loss or damage of the same.
Before releasing the carrier, the customer must check the condition of the delivered material.
Signing without reservation or with reservation without giving reasons is not valid for the purposes of contesting and is equivalent to not raising reservations. To open an insurance policy it is MANDATORY to affix a non-generic but well-motivated control reserve.Under no circumstances should unsubstantiated reservations be made: for example, writing "ACCEPTED WITH RESERVATION OF VERIFICATION" or "RESERVATION OF INSPECTION" exempts Playpadel Store from any liability. The customer need not worry about any reservations made to the shipping company; these will be automatically deleted after 8 days.
Playpadel Store will initiate its investigations and may open the insurance claim ONLY AND EXCLUSIVELY if the customer has diligently justified the reservation of inspection.
The customer must take all the time necessary for the appropriate checks not being in a hurry to sign the shipping receipt. Make reservations about the shipment, obviously where they are justified, it is a guaranteed right from art. 1698 cc.
Verification operations and any disputes must take place within 3 working days following the delivery date.
What reservations should the customer make on the consignment note issued by the courier?
Before even examining the package, the customer must pay maximum attention to the delivery person's handling.
- The customer will have to accept with RESERVE FOR IMPROPER TREATMENT If the carrier is careless when unloading the goods, verify that the label attached to the package correctly displays the delivery details (shipping address). If there is an error, you will have to reject the shipment, highlighting the discrepancy between the addresses on the package and the shipping document to the carrier. The carrier will then track down the correct package within its distribution network and deliver it to you after a few days.
- The customer must then verify that the seals and/or warranty labels present are perfectly intact and not covered with courier tape. Otherwise, the customer must accept with RESERVE FOR SUSPECTED TAMPERING.
- The customer will have to accept with RESERVE FOR VISUALLY DAMAGED NECK If you find any minor anomaly, please specify the extent of the damage in detail (if the package is wet, bent, etc.). If the carrier objects, we recommend not signing the courier's delivery note and promptly contacting our customer service team at +39 375 6483424. Our logistics department will begin an investigation. The carrier will be liable for any damage caused during transport.
How should the goods be checked upon arrival?
- Open the package and remove the contents, temporarily keeping all packaging.
- Check the quantities of the goods delivered.
- In case of any hidden damages, the customer must send to info@playpadelstore.com as many photos as possible that demonstrate what you found, indicating the order number.
- Remain at the disposal of Playpadel Store until the dispute is resolved.
- If any material is missing, please write to info@playpadelstore.com We will take care of sending a further shipment to complete the order. The customer will obviously not have to pay additional fees to cover this non-compliance.
Reception and complaints
If the customer wishes to file a complaint, they must contact our shipping office by telephone at 375 6483424.
Upon delivery, the customer must check the packaging of the product(s) and the number and condition of the packages.
The customer must place the control and verification reservation on the courier's delivery note, explaining and justifying the choice to accept the goods with reservation. (general reservations such as "I accept the goods subject to inspection" are insufficient), confirm promptly (within 3 working days of receipt) and by telephone the reserve by contacting the Playpadel Store shipping service at 375 6483424 and sending to info@playpadelstore.com Photos demonstrating damage, missing items, hidden damage, or other discrepancies from the order. No spontaneous returns will be accepted without prior agreement with Playpadel Store.
Furthermore, the customer must be able to provide any justification regarding the veracity of the complaints invoked and grant Playpadel Store the right to verify the facts.
The returned product will have to be returned in perfect condition, in its original packaging and equipped with all possible accessories.
Playpadel Store reserves the right to inspect the goods upon arrival, accept the complaint, and replace the defective or non-compliant product or issue a refund if the product is unavailable in stock or from suppliers.
What happens if the buyer refuses delivery?
If the buyer refuses the goods, they will be delivered to the courier's warehouse closest to the customer. The courier will send a notification of the goods being undelivered directly to Playpadel Store.
Attention! The courier will not accept the customer's initiative to reopen the parcel.
- If the buyer refuses the goods because they are visibly damaged, the return costs and any redelivery costs will be entirely borne by Playpadel Store only and exclusively if the goods are evidently damaged in their components or in their structure during the manufacturing phase;
- If the buyer refuses the goods without a valid reason, the return costs and any redelivery costs will be entirely borne by the buyer if the latter decides to return the goods without justified reason.